Asterisk, and other worldly endeavours.

A blog by Leif Madsen

Posts Tagged ‘queues

Asterisk Powered Distributed Call Centres (Video)

Looks like TMC has posted my presentation from AstriCon 2011! You can see the presentation in its entirety over here:

http://www.tmcnet.com/tmc/videos/default.aspx?vid=5821&title=Asterisk-Powered+Distributed+Call+Centers

And the presentation along with the demo configuration files is available on my website at:

http://leifmadsen.com/sites/default/files/AstriCon%202011%20-%20Building%20a%20distributed%20call%20centre.zip

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#AstriCon 2011: Building a Distributed Call Centre

The presentation and configuration files from my presentation at AstriCon 2011 today is available at:

http://leifmadsen.com/sites/default/files/AstriCon 2011 – Building a distributed call centre.zip

Written by Leif Madsen

2011/10/26 at 2:15 pm

AstriCon presentation today at 11:40am

I’ll be speaking at AstriCon today (and tomorrow) about building a distributed call centre. The presentation will be 35 minutes long and will contain a set of slides that moves you from an existing traditional PBX system up through a distributed model (which happens to use a call centre as the example system).

A PDF of the presentation along with the configuration files from the demo will be available on my website after the presentation. I’ll post links to the files on my blog here shortly after the presentation finishes.

Hope to see you there!

Written by Leif Madsen

2011/10/26 at 11:36 am

My Presentations from AstriCon 2010 are Available

Check out http://leifmadsen.com and click on the presentations tab. Under that tab you will find my presentations from AstriCon 2010,  ‘5 Things You Didn’t Know Asterisk Could Do‘ and a slightly updated version of my ‘Building Distributed Queue Systems‘ presentation. Both are in PDF format.

Both presentations went over extremely well, and I think both probably ended up being, or nearly being, my best presentations ever given. In previous years I’ve given presentations on distributed Asterisk systems and last year at IT360 I gave my  “5 Things You Didn’t Know Asterisk Could Do” presentation, so perhaps being somewhat familiar with the format helped. I completely rewrote the ‘5 Things‘ chapter though, so you’ll find some cool new information there if you’ve previously seen me give it.

The presentations were also video taped, so I’m really hoping that the AstriCon people will get those made available soon. I myself want to see if I’m just dreaming about how well I did 🙂

Written by Leif Madsen

2010/11/01 at 7:04 am

AstriCon 2009 Presentation — Building a Distributed Call Center

For those who missed it, you’re able to get a PDF of my AstriCon 2009 presentation from the http://www.astricon.net website.

http://images.tmcnet.com/expo/astricon/presentations/cc01-madsen-digium.pdf

There are additional presentations available from the conference as well. Check them out here:  http://www.astricon.net/2009/astricon/agendaAtaGlance.aspx

Overall, the conference was extremely well attended and I had a great time. I’ve been to a lot of conferences, and AstriCon is definitely a premiere conference that is professionally run, and contains a great deal of useful information by well versed presenters with little fluff (i.e. sales pitches). I met a bunch of great people there who are quite intelligent, and hope to keep in contact with them.

If you’re looking for conferences to budget for next year, definitely keep AstriCon on your short list.

Written by Leif Madsen

2009/11/18 at 3:40 pm

Building Queues with Asterisk

Wow it’s been a long time since I’ve update my blog. Well, lets do that! 🙂

I’ve just posted some documentation to the Asterisk issue tracker for review. It’s about building queues with Asterisk. It is the start of probably 2 or 3 sets of documentation on building queues with Asterisk that I’ll be submitting. You can find the documentation here for now:

https://issues.asterisk.org/view.php?id=16237

This documentation will likely be merged into core Asterisk at some point in the near future (doc/ subdirectory of your Asterisk source) and likely posted on http://blogs.asterisk.org as well.

Check it out, and let me know if you find any spelling errors, documentation errors, anything that isn’t clear, or errors in the examples. Of course suggestions for future documentation to be written would also be welcomed.

Thanks!

Written by Leif Madsen

2009/11/14 at 10:07 am