Asterisk, and other worldly endeavours.

A blog by Leif Madsen

#AstriCon 2011: Building a Distributed Call Centre


The presentation and configuration files from my presentation at AstriCon 2011 today is available at:

http://leifmadsen.com/sites/default/files/AstriCon 2011 – Building a distributed call centre.zip

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Written by Leif Madsen

2011/10/26 at 2:15 pm

3 Responses

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  1. I like your work! Thanks for sharing this information – it is most valuable.

  2. Leif – couldn’t make it to Denver for Astricon. Going through your documentation on distributed queues. Thank you for sharing it. The one bit that still has me confused is what the device and dial string is for a queue member that is not registered to that Asterisk box. Would I have to use queue add member SIP/1000 for the local a device and for a remote queue SIP/trunkname/1000 so it trunks over to the Asterisk where the device is registered?

    Matt McAUghan

    2012/06/12 at 12:00 pm

    • Yes, you can use something like the SIP/trunkname/1000, but note that unless the other end is configured for distributed device state as well, you won’t get any device state from the other end. (For example, if you were calling a cell phone you’d not get accurate device state info.)

      The other method is to use a Local channel, then using DUNDi inside the Local channel to lookup the location of the registered node you’re trying to call. The ideal though is when you’re using a Local channel that you combine it with the state_interface option in Queue though so that accurate device state information is portrayed.

      Leif Madsen

      2012/06/18 at 7:20 am


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