Asterisk, and other worldly endeavours.

A blog by Leif Madsen

Wow, lost ticket recovery for VIA Rail is pretty much garbage


Here is the response I got from VIA Rail for a lost ticket, which was printed off at the time of departure for my return trip. Why they insist on printing the return ticket the time of departure I don’t know, but how ridiculous is this?

VIA Rail will not issue a free ticket against a lost or stolen ticket being reported. Customers are required to purchase a new ticket at the original fare and complete a Lost Ticket Indemnity Bond. Refund of lost or stolen tickets are subject to a processing fee of $40 per person per ticket. The claim for refund of lost tickets must be submitted no later than 30 days after the last scheduled departure date shown on the ticket.
There is a holding period of 60 days from the date of receipt or the last date of travel, whichever is later. Total time for processing the claim is 75-90 days.

Wow, $40 processing fee, purchase of ticket at full price, and a lead time of 3 months for a refund? It should also be noted the entire trip was $141 with taxes return, so the $40 processing fee seems extreme, not to mention the out of pocket expense and 3 month lead time for refund.

If tickets were scanned with a hand scanner when on the train, it would be trivial to cancel one ticket and scan the new ticket in order to avoid people scamming the system. I don’t think VIA Rail could make replacing a lost ticket any more inconvenient.

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Written by Leif Madsen

2010/10/29 at 1:35 pm

Posted in Business, Musings

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